Support

Planned and Contract Maintenance Services

Workspace Technology offers customers unprecedented levels of expert help around the clock, anywhere in the UK. Supported with a nationwide network of highly trained engineers, we can provide an excellent choice of planned maintenance and essential emergency cover to give you complete peace of mind.

Workspace Technology provides flexible support contract arrangements, which enables you to tailor the service according to your specific needs.

Planned Preventative Maintenance Contracts

Server room and data centre environments are inherently designed for high reliability and availability. To ensure availability is maintained, it is important that manufacturer’s recommendations for inspections and servicing are undertaken on key infrastructure components, including air-conditioning, UPS systems, generators and fire suppression systems. Planned Preventative Maintenance contracts are particularly effective at identifying any undetected, but potentially service affecting malfunctions that may lead to more serious long-term problems.

Workspace Technology will tailor a Planned Preventative Maintenance (PPM) service contract to suit engineering and system components within any new or existing data centre facility.

An appropriately implemented PPM contract will increase the availability of a data centre or commercial building facility and improve the Mean Time to Repair, should something go wrong.

Annual Data Centre Audit Report

As a value added addition to any PPM contract, Workspace Technology offer an annual Data Centre NCPI engineering report service which delivers independent assessments of all key Data Centre architecture components, namely Construction, Protection, Engineering, Technical, Monitoring and also reviews Service arrangements.

The Annual NCPI Report delivers ongoing evaluation and recommendations which help fine tune the Network Critical Physical Infrastructure to support the ever present network and server equipment refresh programmes.

Please click to download our Service Plan options

Service Plan Summary Details


Air Conditioning Systems
Workspace Technology offers support for a complete range of APC, Denco, Fujitsu, Mitsubishi, Chilled Water systems and other third party AC systems. Our service contracts will include appropriate consumables as required for each system. 

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Generators
Workspace Technology offers support for a complete range of Power Technique and all other third party generator systems from 10kW to 3Mva. Service plan options include annual load bank testing and fuel system maintenance. 

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Fire Suppression
Workspace Technology provides services packages for a complete range of fire suppression technology including Novec, Pro-Inert, FM200 and other open standard systems. 

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UPS Systems
Workspace Technology supports APC, Power Tecnique, Riello, MGE, Emerson and other third part UPS systems. Service Options include annual inspections, load bank testing and battery replacement services. 

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Technical Cleaning
Particles, gasses, and other contaminants can impact the sustained operations of the computer hardware in a data centre. Data Centre and Server Room environments therefore need to be cleaned on a regular basis to maintain the environmental quality of the room and to prevent build up of contamination. 

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Raised Access Floor
Workspace Technology provides “Raised Access Floor” planned maintenance services which should be performed as part of an overall data centre Preventative Maintenance strategy. 

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Contract Maintenance

A combination of design and planned preventative maintenance helps move system reliability and availability to the ideal figure of 99.999%. However in the real world where system failures are a reality, Workspace Technology recommend and can deploy traditional onsite break fix support contracts. As standard we offer 24x7x365 help desk support for all core system components.

Standard Routine maintenance with access to our call-out service. All newly supplied products* *** covered within warranty period.
Premium As Standard but inclusive of callout charges when newly supplied equipment is within the warranty period*
Comprehensive Provides full service including call-out charges and equipment replacement both in and out of warranty** ***.

* Equipment replacement costs when within there warranty period are inclusive. This excludes consumables, batteries and lamps/bulbs.

** Excludes consumables, batteries and lamps/bulbs

*** Excludes failures where the system has been damaged by users or third parties or has a call out due to customer mis-operation. Damage due to poor quality water, fire, storm, flood or act of nature will be chargeable. Full details are in the contract terms and conditions.

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